Your Privacy Matters to gwinbd

When you interact with the gwinbd platform — whether by creating an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The specific data we collect depends on the nature of your interaction with us.

1.1 Information You Provide Directly

• Registration Data: When you create a gwinbd account, we collect your full legal name, date of birth, email address, mobile phone number, and chosen username and password. This information is required to establish and maintain your account.
• Identity Verification (KYC) Documents: To comply with know-your-customer requirements and to prevent fraud and underage gambling, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, along with a proof of address document.
• Payment Information: When you make a deposit or request a withdrawal, we collect the details of your payment method, which may include your bKash or Nagad mobile wallet number, bank account details, or other payment identifiers. We do not store full card numbers directly; payment processing is handled by our payment partners using their own secure systems.
• Communications: If you contact our support team via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and any attachments you provide, for service quality, dispute resolution, and compliance purposes.
• Voluntary Profile Information: Any additional information you choose to add to your gwinbd profile, such as a preferred display name or communication preferences.

1.2 Information Collected Automatically

• Device & Technical Data: We automatically collect information about the device you use to access gwinbd, including your IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: We collect data about how you use the gwinbd platform, including pages visited, games played, bet history, session duration, click patterns, and referral source. This helps us understand platform performance and user behaviour in aggregate.
• Location Data: We collect approximate geographic location data derived from your IP address to support fraud prevention, responsible gaming geo-restrictions, and to ensure compliance with applicable rules. We do not collect precise GPS location data unless you explicitly grant permission.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect session and preference data. See Section 4 (Cookies & Tracking) for full details.

gwinbd uses the personal data we collect for the following specific purposes. We rely on different legal bases for processing depending on the purpose:

gwinbd will not use your personal data for purposes that are materially different from those listed above without first obtaining your explicit consent or notifying you of the new purpose through an updated version of this Privacy Policy.

Marketing Communications: If you have opted in to receive promotional communications from gwinbd, we may contact you by email or SMS with information about bonuses, seasonal promotions (such as Eid offers or BPL season specials), and new game announcements. You may withdraw your consent to marketing communications at any time by contacting our support team or by using the unsubscribe mechanism included in each marketing message. Withdrawing marketing consent does not affect your ability to use gwinbd services.

gwinbd does not sell, rent, or otherwise commercially transfer your personal data to third parties. However, in the course of operating the Platform, we may share certain data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: We share necessary transaction and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Game Providers: To deliver casino games on the gwinbd platform, we share minimal session and player identifier data with our game technology providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). These providers do not receive your full personal profile; only the data necessary to authenticate your gaming session is transmitted.
• Identity Verification Partners: Where we use third-party KYC service providers to assist with identity document verification, those providers will receive copies of the documents you submit. They are contractually bound to process this data solely for identity verification purposes.
• Technology and Hosting Providers: Our platform infrastructure is supported by third-party hosting, cloud storage, and security providers. These providers act as data processors on our behalf and are contractually obligated to maintain the security and confidentiality of your data.
• Legal and Regulatory Authorities: gwinbd will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or lawful request. We will notify you of such disclosure where we are legally permitted to do so.
• Anti-Fraud and Security Networks: We may share minimal data (such as IP addresses or device fingerprints associated with suspected fraudulent activity) with industry fraud prevention networks to protect the integrity of the Platform and other users.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures to protect that data, and to use it solely for the purpose for which it was disclosed. gwinbd remains responsible for the data processing activities conducted by its third-party processors on its behalf.

gwinbd uses cookies and similar tracking technologies on the gwinbd.net website. Cookies are small text files placed on your device by your web browser when you visit a website. They allow websites to recognise your device on subsequent visits and to remember your preferences and session state.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the gwinbd platform to function correctly. They enable core features such as user authentication (keeping you logged in during a session), security token validation, and payment session integrity. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, currency display, and game lobby filters — so that you do not need to re-enter them on each visit. They enhance the usability of the Platform.
• Analytics Cookies: We use analytics cookies to understand how players interact with the gwinbd platform in aggregate. This includes data on most-visited pages, session lengths, device types, and navigation patterns. This information is used solely to improve the Platform; it does not identify individual users.
• Security and Fraud Prevention Cookies: These cookies help us detect and prevent fraudulent activity, multi-account abuse, and bot traffic. They contribute to the overall security of the Platform and protection of all legitimate players.

Managing Your Cookie Preferences: Most modern web browsers allow you to control cookie settings, including blocking or deleting cookies. You can typically find these controls in your browser's Settings or Privacy section. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use core gwinbd platform features.

gwinbd does not currently use cross-site tracking technologies that follow users beyond the gwinbd.net domain. All tracking and analytics activities are confined to user interactions with our own platform.

gwinbd retains your personal data for as long as is necessary to fulfil the specific purposes for which it was collected, subject to applicable record-keeping obligations. The following general retention principles apply:

• Active Accounts: While your gwinbd account remains active, we retain all account-related personal data (registration information, KYC documents, transaction history, and betting records) to enable the full delivery of our services to you.
• Closed Accounts: Following voluntary account closure, we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period is required to support dispute resolution, fraud investigations, and our financial record-keeping obligations.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of seven (7) years from the date of the transaction, consistent with standard financial record-keeping practices.
• KYC and Identity Documents: Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years following the closure of the associated account, in line with anti-money laundering best practices.
• Support Communications: Records of customer support interactions (live chat transcripts and email correspondence) are retained for three (3) years from the date of the interaction, or longer if the communication relates to an ongoing dispute or investigation.
• Marketing Consent Records: If you have opted in to marketing communications, we retain a record of your consent for as long as your account is active plus two (2) years following account closure. If you withdraw consent, the withdrawal record itself is retained for the same period.
• Dormant Account Data: If your account has been inactive for 12 or more consecutive months, gwinbd may archive your account data. Archived data is stored securely with restricted access and is subject to the same security standards as active account data.

At the end of the applicable retention period, personal data is either securely and permanently deleted from our systems or anonymised such that it can no longer be linked to any identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and platform development purposes.

gwinbd takes the security of your personal data extremely seriously. We implement a layered approach to data security, combining technical, organisational, and procedural controls to protect your information against unauthorised access, loss, alteration, or destruction.

• Transport Layer Encryption: All data exchanged between your browser or app and gwinbd servers is encrypted using SSL/TLS protocols. Look for the padlock icon and "https://" prefix in your browser's address bar when visiting gwinbd.net as confirmation that your connection is secured.
• Password Security: User passwords are stored as salted cryptographic hashes — we never store your password in plain text, and our staff cannot retrieve it. If you forget your password, a secure reset process is used rather than password retrieval.
• Access Controls: Access to personal data within gwinbd's internal systems is strictly limited to employees and contractors who require it to perform their job functions. All staff with data access undergo background checks and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): gwinbd offers two-factor authentication as an optional additional security layer for player accounts. We strongly encourage all players to enable 2FA to protect their account against unauthorised access.
• Security Monitoring: Our platform infrastructure is monitored continuously for suspicious activity, intrusion attempts, and anomalous behaviour patterns. Security incidents are assessed and responded to promptly by our technical team.
• Regular Security Reviews: gwinbd conducts periodic security assessments of its platform infrastructure, including vulnerability testing, to identify and remediate potential security weaknesses before they can be exploited.

In the event of a data security breach that is likely to result in a high risk to your rights and freedoms, gwinbd will notify affected individuals without undue delay, providing information about the nature of the breach, the data categories affected, and the steps we are taking to address it.

As a gwinbd player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within 5 business days (Bangladesh Standard Time).

• Right of Access: You have the right to request a copy of the personal data that gwinbd holds about you, along with information about how it is being used and with whom it has been shared. We will provide this in a clear, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your email address or mobile number) directly through your account settings. For changes to identity documents or date of birth, a formal request to our support team is required.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where there is no overriding legal obligation for us to retain it. Please note that due to our financial record-keeping obligations, we may be unable to delete all data immediately following account closure; we will explain any such limitations clearly when responding to your request.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data, or if you have objected to processing and the outcome of that objection is pending.
• Right to Data Portability: Where your data has been provided by you and processed on the basis of your consent or a contract with you, you have the right to receive that data in a structured, machine-readable format so that it can be transferred to another service provider if you choose.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on gwinbd's legitimate interests. On receipt of an objection, we will review the specific processing activity and cease it unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where gwinbd processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which gwinbd handles your personal data, please contact us using the details below. We take all privacy-related enquiries seriously and will respond promptly.

• Support Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Enquiries: "Privacy Policy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 through the gwinbd platform. Our support agents can handle general privacy questions and escalate formal data rights requests to the appropriate team.
• Response Time: We aim to acknowledge all privacy-related communications within 48 hours and to provide a full response within 5 business days (Bangladesh Standard Time, UTC+6).

gwinbd has designated an internal Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. The DPO reviews this Privacy Policy at least once per calendar year and following any material change to our data processing activities.

Policy Updates: gwinbd reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the updated version on this page with a revised effective date and, where the changes are significant, notify registered players by email. Your continued use of the gwinbd platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

This Privacy Policy was last updated in January 2026 (Version 2.4). The current version will always be available at gwinbd.net/privacy-policy. For questions, contact [email protected] or use 24/7 live chat on the platform.